Returns & Exchanges

We want you to be completely satisfied with your Original Penguin purchase, which is why we offer a 30-day return policy for unworn items with original tags attached. Items marked as Final Sale are not eligible for return or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Print Your Label

Download and print the prepaid shipping label provided at the end of the return request process.

3

Pack Your Items

Securely pack the merchandise in its original packaging, ensuring all original tags and liners are included.

4

Drop Off and Track

Drop off your package at any authorized carrier location and keep your tracking number until your refund is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing